
Richard White
Why is the Drive app suddenly not letting me upload files to it? Nor is it giving me the option to create folders. Only option I see is a purple folder with a plus sign next to it. But clicking only brings up the paid plans window. I only have a couple folders in my drive. I simply want to add a folder inside another folder for better organization. But I can't. There's also no longer a button to upload a file. I still have plenty of free space left, so I know that's not the issue. Nor the cache
3 people found this review helpful
Proton AG
29 September 2025
Hi Richard! Please make sure to select the 'My Files' tab at the bottom of your screen, if perhaps you are in Photos. If you need further assistance from our end, contact us here: https://proton.me/support/contact .

T
This app feels basic compared to other known cloud storage solutions. It takes 30s to access a folder of 200x 10MB images. Only individual files can be download. There is no apparent option to download a folder, without sharing it, then using the share link via a web browser. No apparent option to view the status of ongoing downloads, just when they complete, if they do. I want to use Proton for more things, but Drive is sadly too lacking right now, to replace less private solutions.
8 people found this review helpful
Proton AG
10 September 2025
Thank you for your feedback - we'll share it with the team. While encryption can slow things down a bit, loading shouldn't take that long. To properly investigate performance issues, we need a bug report with app logs—this helps our team identify and fix problems specific to your case. Please submit one via the app so we can improve.

Rick Astrology
Honestly, this app is a mixed bag at best. There's no search, downloading in bulk (or large downloads) does not work, offline access barely functions, and mobile photo viewing and uploading takes forever. That being said, you can at least utilize basically your entire drive, upload whatever you want, and access your drive from your files app. Honestly, at bare minimum, it **needs** search functionality. Provide this, and I might bump this to 3 stars
4 people found this review helpful
Proton AG
17 September 2025
Hi! Encrypted search is on our long-term roadmap. It's not a straightforward task because all the file names are encrypted. That's why it is taking us some time to come up with a simple and secure solution. Reach out to us via the in-app 'Report a bug option' so we can help troubleshoot the issues you report.