
majid alam
I added money to my Neo account, then when I started doing an international transfer, I found out that the account is locked, so the transfer cannot be done. I don't know why it was locked. I went to the branch, talked to customer care but couldn't find anything, and my money of around 2300 SAR is stuck. There's no support. The service is very poor. I highly recommend don't use it. If the bank had locked or frozen my account, then why were the funds allowed to be added?
7 people found this review helpful

Javed M
Adding beneficiary is like a hell of task. App frequently crashes. If you are adding the beneficiary information and minimized the app, everything will be vanished and you have to start from zero. If luckily you completed the process, you will receive a call to activate the beneficiary. After attending the call, when will will revert back to the activation page, it's automatically closed and no information is stored/saved. Please fix the bug otherwise it's useless. I'm going to uninstall the app
38 people found this review helpful
The Saudi National Bank (SNB)
24 August 2025
Dear Customer, we appreciate the feedback. Kindly reach out to us in the app or at our official account on X, and our agents will help you solve any issue. Enjoy and be NEO

MS AH
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App is not working, I am encountering an issue while trying to make a payment through your services . Every time I attempt the transaction, I receive an error message stating: "Something went wrong, payment cannot be validated."
4 people found this review helpful